If you’re an Airbnb host, you are welcoming anybody into your home and for that you have to be build an image that would make people want to book your place. In order to protect the safety of both parties, Airbnb is implementing new security measures. When sharing your home with strangers by means of Airbnb, you want to feel secure. And as computer-generated attacks and hacks are very common these days, the short-term rental platform is stepping up its game to make sure that your home is protected, at least from a digital perspective.
Per se, Airbnb has established a new way of defense to further prevent bad actors from taking over an Airbnb account. This is through the multi-factor verification and confirmation that will require guests to ask for additional verification before logging in from a new device and enhanced account alerts so that you can get text messages whenever account changes have taken place. Airbnb chief strategy office and co-founder Nate Blecharczyk said that trust is the foundation of the sharing economy and it is at the very heart of our Airbnb community. As part of the continuous growth of their global community they remain cautious of the behavior bad actors that are looking to destroy this good relationship with its members.
As of the moment, the security community has been paying more attention to account takeovers or ATOs. This happens when a malicious player gains access to user accounts by stealing passwords, either by way of password dumps, phishing or malware. Although Airbnb has long been on the watch for ATOs to make sure that only the owners can access their accounts, the company has now implemented supplementary pre-emptive procedures to make sure that member’s accounts are out of harm’s way.
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Blecharczyk said that they have been effective in stopping most of the accounts takeovers but there are still incidents where the guests and hosts have to put up with the hackers. Blecharczyk said that he does not approve of accounts getting hacked so now they are working non-stop to do everything that they can for their company to improve on how they can detect hackers as well as prevent them from taking over Airbnb member’s accounts.
Despite the fact that the machine learning approach is common for online platforms, Airbnb’s service lies greatly in the trust of their members within their community. The threat to security among members’ accounts getting hacked requires advanced safety measures. With the addition of multi-factor validation, users will now have to verify account possession by inputting a one-time unique confirmation code from their phone number or email in order to access Airbnb on a new device. Airbnb will also be more proactive in alerting users of any account changes for them to be able to take action to recover their accounts at the event they did not make those changes.