<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Mobile Magazine &#187; press release</title>
	<atom:link href="http://www.mobilemag.com/tag/press-release/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.mobilemag.com</link>
	<description>Gadgets, Smartphones, Android Tablets, iPhone, iPad and all the latest tech you&#039;d expect.</description>
	<lastBuildDate>Wed, 22 May 2013 15:11:35 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.4.2</generator>
		<item>
		<title>Nissan&#8217;s Self-Healing iPhone Case Is a World First, Uses Polyrotaxane</title>
		<link>http://www.mobilemag.com/2012/01/17/nissan-self-healing-iphone-case/</link>
		<comments>http://www.mobilemag.com/2012/01/17/nissan-self-healing-iphone-case/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 16:30:23 +0000</pubDate>
		<dc:creator>Michael Kwan</dc:creator>
				<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Mobile Phones]]></category>
		<category><![CDATA[ABS]]></category>
		<category><![CDATA[iphone case]]></category>
		<category><![CDATA[nissan]]></category>
		<category><![CDATA[press release]]></category>
		<category><![CDATA[scratch]]></category>
		<category><![CDATA[self-healing]]></category>

		<guid isPermaLink="false">http://www.mobilemag.com/?p=127599</guid>
		<description><![CDATA[<p>Monday, Nissan announced they are joining the iPhone case business too, but the automaker is doing something different: it has a self-healing case that will fix its own scratches, scrapes, and blemishes.</p><p>The post <a href="http://www.mobilemag.com/2012/01/17/nissan-self-healing-iphone-case/">Nissan&#8217;s Self-Healing iPhone Case Is a World First, Uses Polyrotaxane</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.mobilemag.com/wp-content/uploads/2012/01/Nissan-Iphone-Case-1.jpg"><img src="http://www.mobilemag.com/wp-content/uploads/2012/01/Nissan-Iphone-Case-1-640x793.jpg" alt="" title="Nissan-Iphone-Case-1" width="640" height="793" class="alignright size-large wp-image-127631" /></a></p>
<p>When I was in Las Vegas last week for <a href="/tag/ces/">CES</a>, I was inundated with the onslaught of iPhone cases. It seemed like everyone was making them. Monday, Nissan announced they are joining the iPhone case business too, but the automaker is doing something different: it has a self-healing case that will fix its own scratches, scrapes, and blemishes.</p>
<p>The new iPhone case uses the same <a href="http://en.wikipedia.org/wiki/Rotaxane">polyrotaxane</a> material that was used in a Nissan self-healing car paint some time back. I guess the company had a few drums of it leftover and wanted to make good use out of it.  The idea is that the &#8220;chemical structure is able to react to change back to its original shape and fill the gap.&#8221; In effect, it can mend its own scratches and blemishes over time. Small damage can be repaired in a matter of hours, whereas bigger scratches could be handled in about a week.</p>
<p>They&#8217;ve also upgraded from the usual polycarbonate to high-grade ABS for the casing material, making it more rigid. Coupled with that self-healing paint, this is a case that will still look new well into your ownership of the iDevice. It&#8217;ll easily last you until the iPhone 5, and then the iPhone 5S, and so on. The material is being beta tested in Europe and they&#8217;ve already partnered up with NTT DoCoMo for its deployment.</p>
<p><a href="http://www.mobilemag.com/wp-content/uploads/2012/01/Nissan-Iphone-Case-2.jpg"><img src="http://www.mobilemag.com/wp-content/uploads/2012/01/Nissan-Iphone-Case-2-640x793.jpg" alt="" title="Nissan-Iphone-Case-2" width="640" height="793" class="alignright size-large wp-image-127632" /></a></p>
<p><a id="slick-toggle" href="#"><img src="/images/press-release-toggle.png" alt="" /></a></p>
<div id="slickbox"><strong>WORLD’S FIRST SELF-HEALING iPhone CASE</div>
<p>Nissan brings automotive innovation to the world of technology</p>
<p>Nissan announces unique self-healing iPhone case – the Nissan Scratch Shield iPhone case<br />
The case uses innovations from the automotive world to create a robust iPhone case, including Nissan’s pioneering self-healing paint finish</p>
<p>Nissan’s Scratch Shield paint is a world first in paint technology that allows fine scratches to quickly mend themselves</p>
<p>Addition benefits such as scratch-resistant and easier-to-grip than normal glossy phone surfaces<br />
The Nissan Scratch Shield iPhone case is made from ABS plastic – a high grade substance widely used in the automotive industry to create a more rigid, robust, and tighter-fitting case<br />
Trial underway with initial batch of prototypes</p>
<p>Rolle, Switzerland, 16 January 2012: Nissan today announced the latest piece of must-have kit for the iPhone* – a ground-breaking self-healing iPhone case. The Nissan Scratch Shield iPhone case features the brand’s pioneering self-healing paint finish, a world first in paint technology developed in 2005 and already used on a number of Nissan and Infiniti models. Now this ground-breaking technology has been applied to a product that’s prone to scratches through everyday use – the smartphone – with Nissan’s new Scratch Shield case meaning iPhone-lovers can keep their phone looking at its best for longer.</p>
<p>Developed by Nissan in collaboration with University of Tokyo and Advanced Softmaterials Inc., the unique Scratch Shield paint finish was initially designed for automotive use and is available on the Nissan Murano, 370Z and X-Trail along with the Infiniti range of products.  Now, thanks to Nissan’s pioneering approach, this technology is being trialled for the first time on a non-automotive product in Europe, with the Nissan Scratch Shield iPhone case.</p>
<p>The Nissan Scratch Shield iPhone case has been designed using several automotive engineering innovations to deliver a more durable and long-lasting paint coat, and closely fitting, tight case. The case has three key benefits: the highly flexible and elastic properties of Scratch Shield paint technology allows fine scratches to quickly mend themselves**; its tactile gel-like rather than glossy surface is more scratch-resistant than conventional paint and provides a better grip; and the case itself is made of ABS plastic – a high grade substance widely used in the automotive industry which is more rigid and robust than other plastics. The outer ‘paint’ is made from polyrotaxane, which means that when damage occurs to the coating in the form of a fine scratch, the chemical structure is able to react to change back to its original shape and fill the gap – ‘healing’ the blemish.</p>
<p>An initial batch of prototypes of the innovative Scratch Shield iPhone cases has been produced by Nissan for BETA testing with selected journalists and customers, but if demand proves strong, it will look to put the cases on general sale later this year.</p>
<p>Bob Laishley, Overseas Programme Director Business Development for Nissan in Europe, said: “We like to think laterally by taking the great innovations we’ve got from an automotive point of view, and looking at how they could be applied to improve everyday issues. The Scratch Shield iPhone case is a great example of us taking a Nissan automotive technology that has had a huge impact for our customers, and then shifting the boundaries to apply it to another everyday product.</p>
<p>“We’re really excited about the possibilities provided by this technology. In Japan, we’ve already linked up with world-leading mobile operator NTT DoCoMo to allow them to use the Scratch Shield technology on its Style Series N-03B mobile phones, and we think this technology has real scope beyond the automotive world. We’re passionate about innovations that get people excited, and that means not being restricted to one industry or genre.”</p>
<p>Nissan has been licensing its unique technologies for various non-automotive applications since 2004. Other technologies that have been licensed include its Miniature Thermal Imaging Sensor: initially designed to make driving at night safer by detecting the presence of people even in places not illuminated by the car’s headlights; the technology has been licensed to create a device which allows customers to monitor heat generation, or collect temperature readings via infrared sensor. Nissan will continue to research and develop breakthrough technologies that can benefit other industries, and promote these non-automotive applications globally.</p>
<p>Nissan has long been an innovator when it comes to advancements in the automotive world, heralding the start of a remarkable new era in motoring when it launched the first Crossover, the Nissan Murano, followed by the hugely-successful Qashqai and recently joined by the Juke – with its innovative fusion of compact SUV and sports car styling. Nissan’s range of crossovers has since gone from strength to strength, with the Nissan Qashqai selling more than a quarter of a million models last year in Europe and the newly launched Juke having now notched-up 120 thousand sales. Built in Nissan’s manufacturing plant in the UK, these two models helped the plant break its all-time production record to build 480 thousand units in 2011.</p>
<p>Currently the Nissan Juke-R, another Nissan Innovation combining the transmission, drive train and engine of a Nissan GT-R with a Juke, is being put to the test on the streets of Dubai.  To celebrate this event, Nissan has joined forces with Ministry of Sound, who will be hosting a pre-race party for Nissan with internationally renowned DJ Pete Tong, to release the first 100 of the Nissan Scratch Shield iPhone case prototypes.
</p></div>
<p>The post <a href="http://www.mobilemag.com/2012/01/17/nissan-self-healing-iphone-case/">Nissan&#8217;s Self-Healing iPhone Case Is a World First, Uses Polyrotaxane</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></content:encoded>
			<wfw:commentRss>http://www.mobilemag.com/2012/01/17/nissan-self-healing-iphone-case/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>First Images Of Cyberlink&#8217;s Android Video Editing App: PowerDirector Mobile</title>
		<link>http://www.mobilemag.com/2012/01/13/first-images-of-cyberlinks-powerdirector-mobile-android-video-editing-app/</link>
		<comments>http://www.mobilemag.com/2012/01/13/first-images-of-cyberlinks-powerdirector-mobile-android-video-editing-app/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 17:08:08 +0000</pubDate>
		<dc:creator>Andrew Grush</dc:creator>
				<category><![CDATA[Android]]></category>
		<category><![CDATA[Digital Imaging]]></category>
		<category><![CDATA[Gallery]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Tablets]]></category>
		<category><![CDATA[android video editing]]></category>
		<category><![CDATA[ces]]></category>
		<category><![CDATA[Cyberlink]]></category>
		<category><![CDATA[nvidia]]></category>
		<category><![CDATA[PowerDirector]]></category>
		<category><![CDATA[powerdirector mobile]]></category>
		<category><![CDATA[press release]]></category>
		<category><![CDATA[tablet video editing]]></category>
		<category><![CDATA[tegra 3]]></category>

		<guid isPermaLink="false">http://www.mobilemag.com/?p=127111</guid>
		<description><![CDATA[<p>At CES this week Cyberlink announced its brand new Android device application, PowerDirector Mobile. </p><p>The post <a href="http://www.mobilemag.com/2012/01/13/first-images-of-cyberlinks-powerdirector-mobile-android-video-editing-app/">First Images Of Cyberlink&#8217;s Android Video Editing App: PowerDirector Mobile</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.mobilemag.com/wp-content/uploads/2012/01/002.png"><br />
<img title="002" src="http://www.mobilemag.com/wp-content/uploads/2012/01/002-640x400.png" alt="" width="640" height="400" /></a></p>
<p>At <a href="/tag/ces/">CES</a> this week, <a href="http://www.cyberlink.com/">Cyberlink</a> announced its brand new Android device application, PowerDirector Mobile. The new Mobile version of PowerDirector is optimized for use with NVIDIA&#8217;s new quad-core <a href="/tag/tegra-3/">Tegra 3</a> mobile processor, enabling high-peformance video editing experience to the ARM platform on your Tegra 3 tablet.</p>
<p>The release of PowerDirector Mobile for Android is a major step for ARM processors, up until now there really wasn&#8217;t an acceptable video editing solution for mobile platforms like Android.</p>
<p><a href="http://www.mobilemag.com/wp-content/uploads/2012/01/003.png"><img src="http://www.mobilemag.com/wp-content/uploads/2012/01/003-640x400.png" alt="" title="003" width="640" height="400" class="aligncenter size-large wp-image-127449" /></a></p>
<p><a href="http://www.mobilemag.com/wp-content/uploads/2012/01/005.png"><img src="http://www.mobilemag.com/wp-content/uploads/2012/01/005-640x400.png" alt="" title="005" width="640" height="400" class="aligncenter size-large wp-image-127450" /></a></p>
<p>Here is a break down of just a few features that the PowerDirector Mobile app has to offer:</p>
<ul>
<li>Real-time HD video decoding optimized for maximum bus speed, providing two simultaneous 1080p video real-time decode capability.</li>
<li>Theme-base video editing with transition and video effects. Users can create pro-like movies in minutes using their content along with professionally designed templates.</li>
<li>4-thread optimization with unparalleled performance, enabling:</li>
<li>Live preview of multiple HD video in real-time</li>
<li>Accelerated real-time video frame composition</li>
<li>Faster video production with unprecedented encoding speed</li>
</ul>
<p>PowerDirector Mobile for Android is currently only available for hardware bundling partners, which means that only specific models that utilize Tegra3 and have a partnership with Cyberlink will get this software. Still, this is a big step forward for video editing on the go and hopefully one day it will be an app we can all download.</p>
<p><a href="http://www.mobilemag.com/wp-content/uploads/2012/01/009.png"><img src="http://www.mobilemag.com/wp-content/uploads/2012/01/009-640x400.png" alt="" title="009" width="640" height="400" class="aligncenter size-large wp-image-127451" /></a></p>
<p><a id="slick-toggle" href="#"><img src="/images/press-release-toggle.png" alt="" /></a></p>
<div id="slickbox"><strong>CyberLink Demonstrates PowerDirector Mobile for Android at CES 2012, Featuring Optimization on NVIDIA’s Quad-Core Tegra 3 Processor</strong></p>
<p>2012 International CES<br />
TAIPEI, Taiwan&#8211;(BUSINESS WIRE)&#8211;CyberLink Corp. (5203.TW), innovative solution provider for the connected digital lifestyle, unveiled its brand new Android device application at CES 2012. From the award-winning, world’s fastest video editor on PC –PowerDirector, CyberLink brings the experience of building high performance video editor to the Android platform, introducing PowerDirector Mobile for Android. PowerDirector Mobile for Android is optimized for NVIDIA’s new quad-core Tegra 3 mobile processor, enabling a high-performance video editing experience on the ARM platform.</p>
<p>“PowerDirector Mobile for Android is an exciting development for us, delivering unparalleled on-the-spot video creation experience”<br />
PowerDirector Mobile’s quad-core optimization on the NVIDIA® Tegra® 3 processor will provide users with unprecedented speed and performance when editing videos on their Android devices.</p>
<p>“PowerDirector Mobile for Android is an exciting development for us, delivering unparalleled on-the-spot video creation experience,” said Alice H. Chang, CEO of CyberLink. “We are delighted to work closely with NVIDIA, enabling consumers to create high-quality personal movies directly from portable devices.”</p>
<p>“CyberLink’s terrific video-editing capabilities will be more convenient than ever when consumers use their Tegra 3-powered mobile device to run the PowerDirector app,” said Chris Pedersen, Content Development Manager, at NVIDIA. “Its quad-core strength enables amazing speedups with great energy efficiency. Our companies are continuing to work together to bring PC-class multimedia experiences to Tegra-powered super phones and tablets.&#8221;</p>
<p>PowerDirector Mobile for Android enables high performance video editing on ARM, including:</p>
<p>Real-time HD video decoding optimized for maximum bus speed, providing two simultaneous 1080p video real-time decode capability.<br />
Theme-base video editing with transition and video effects. Users can create pro-like movies in minutes using their content along with professionally designed templates.<br />
4-thread optimization with unparalleled performance, enabling:<br />
Live preview of multiple HD video in real-time<br />
Accelerated real-time video frame composition<br />
Faster video production with unprecedented encoding speed<br />
PowerDirector Mobile for Android is currently only available for hardware bundling partners. For more information, please contact Contact_OEM_Sales@cyberlink.com.</p>
<p>For more information about CyberLink and its innovative multimedia solutions, please visit: www.cyberlink.com.</p></div>
<p>The post <a href="http://www.mobilemag.com/2012/01/13/first-images-of-cyberlinks-powerdirector-mobile-android-video-editing-app/">First Images Of Cyberlink&#8217;s Android Video Editing App: PowerDirector Mobile</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></content:encoded>
			<wfw:commentRss>http://www.mobilemag.com/2012/01/13/first-images-of-cyberlinks-powerdirector-mobile-android-video-editing-app/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Verizon Explains Recent Outages: 4G/LTE Network Needs Overhaul?</title>
		<link>http://www.mobilemag.com/2012/01/03/verizon-explains-recent-outages-4glte-network-needs-overhaul/</link>
		<comments>http://www.mobilemag.com/2012/01/03/verizon-explains-recent-outages-4glte-network-needs-overhaul/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 19:22:23 +0000</pubDate>
		<dc:creator>Alexander Udalov</dc:creator>
				<category><![CDATA[4G]]></category>
		<category><![CDATA[Wireless]]></category>
		<category><![CDATA[3g]]></category>
		<category><![CDATA[3GPP Long Term Evolution]]></category>
		<category><![CDATA[lte]]></category>
		<category><![CDATA[network]]></category>
		<category><![CDATA[Network performance]]></category>
		<category><![CDATA[press release]]></category>
		<category><![CDATA[verizon]]></category>
		<category><![CDATA[Verizon Communications]]></category>
		<category><![CDATA[vzw]]></category>

		<guid isPermaLink="false">http://www.mobilemag.com/?p=126206</guid>
		<description><![CDATA[<p>After an uproar caused by the Verizon nationwide 4G/LTE network outages and more protests against Verizon's intention to effect a so called "convenience" fee, the embattled carrier takes a defensive position in explaining their mishaps. </p><p>The post <a href="http://www.mobilemag.com/2012/01/03/verizon-explains-recent-outages-4glte-network-needs-overhaul/">Verizon Explains Recent Outages: 4G/LTE Network Needs Overhaul?</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.mobilemag.com/2012/01/03/verizon-explains-recent-outages-4glte-network-needs-overhaul/verizon-wireless-network-outage/" rel="attachment wp-att-126209"><img class="alignnone size-full wp-image-126209" title="Verizon-Wireless-Network-Outage" src="http://www.mobilemag.com/wp-content/uploads/2012/01/Verizon-Wireless-Network-Outage.jpg" alt="" width="470" height="310" /></a></p>
<p>After an uproar caused by the Verizon nationwide 4G/LTE network <a href="http://www.mobilemag.com/2011/12/29/verizon-4g-network-is-down-nationwide/">outages</a> and more protests against Verizon&#8217;s intention to effect a so called <a href="http://www.mobilemag.com/2011/12/30/verizons-2-convenience-fees-coming-january-15-2012/">&#8220;convenience&#8221; fee</a>, the embattled carrier takes a defensive position in explaining their mishaps. Under unprecedented pressure and a threat of action from the FCC, the &#8220;convenience&#8221; fee was dropped to great relief of Verizon customers. However, according to many comments of disgruntled users of the Verizon network, sporadic service drops still occur.</p>
<p>To justify the network’s downtime, Verizon issued a <a href="http://news.verizonwireless.com/news/2011/12/pr2011-12-29d.html">press release</a> with an explanation about what has been going on, and did it as early as December 29, 2011. That is, a day or two after nationwide outages of Verizon data networks (both 4G/LTE and 3G) were reported. According to the carrier, these problems are happening because Verizon is a pioneer when it comes to LTE, and so there are a lot of problems that are unforeseen:</p>
<blockquote><p>Why have these issues occurred with our 4GLTE Network? Each incident has been different from a technical standpoint. Our engineers have successfully diagnosed those past triggering events, and they have not re-occurred. We also work diligently to rectify technical problems in the Network before they affect any customers.</p>
<p>Our 3G and 1X Networks continue to reliably process calls, texts and data for customers with 3G devices and, when necessary, 4GLTE devices. It continues to perform at the high level that established it as the nation’s largest and most reliable 3G Network.</p></blockquote>
<p>Another important statement in this Verizon press release is this:</p>
<blockquote><p>Among the numerous measures we have taken or will take are: geographic segmentation, which enables us to isolate, contain and rectify network performance issues, and maintain service to the majority of customers when an issue does develop; and software fixes that we have developed, tested and applied regularly – and will continue to do so. Both will improve performance and reliability.</p></blockquote>
<p>It&#8217;s good to know, but it also should be noted that so called &#8220;triggering events&#8221; being different in nature for many locations may not be eradicated on anytime soon. Additionally, a proposed &#8220;geographic segmentation&#8221; may equate to a total overhaul of the entire Verizon 4G/LTE network. Which also can&#8217;t be made overnight.</p>
<p>&nbsp;</p>
<p>The post <a href="http://www.mobilemag.com/2012/01/03/verizon-explains-recent-outages-4glte-network-needs-overhaul/">Verizon Explains Recent Outages: 4G/LTE Network Needs Overhaul?</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></content:encoded>
			<wfw:commentRss>http://www.mobilemag.com/2012/01/03/verizon-explains-recent-outages-4glte-network-needs-overhaul/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>JD Power: T-Mobile has the best customer service (again)</title>
		<link>http://www.mobilemag.com/2011/02/03/jd-power-t-mobile-has-the-best-customer-service-again/</link>
		<comments>http://www.mobilemag.com/2011/02/03/jd-power-t-mobile-has-the-best-customer-service-again/#comments</comments>
		<pubDate>Fri, 04 Feb 2011 01:23:17 +0000</pubDate>
		<dc:creator>Michael Kwan</dc:creator>
				<category><![CDATA[Industry News]]></category>
		<category><![CDATA[Mobile Phones]]></category>
		<category><![CDATA[carrier]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[jd power]]></category>
		<category><![CDATA[press release]]></category>
		<category><![CDATA[t-mobile]]></category>
		<category><![CDATA[wireless provider]]></category>

		<guid isPermaLink="false">http://www.mobilemag.com/?p=113817</guid>
		<description><![CDATA[<p>If you want to be happy when you dial 611 on your cell phone, it looks like Old Magenta is your best bet. JD Power and Associates just released its 2011 Wireless Customer Care Performance Study and T-Mobile came out on top. This is the second year in a row that T-Mo came in first.</p><p>The post <a href="http://www.mobilemag.com/2011/02/03/jd-power-t-mobile-has-the-best-customer-service-again/">JD Power: T-Mobile has the best customer service (again)</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.mobilemag.com/wp-content/uploads/2011/02/tmobile.jpg" alt="" title="tmobile" width="600" height="340" class="aligncenter size-full wp-image-113818" />If you want to be happy when you dial 611 on your cell phone, it looks like Old Magenta is your best bet. JD Power and Associates just released its 2011 Wireless Customer Care Performance Study and T-Mobile came out on top. This is the second year in a row that T-Mo came in first.</p>
<p>&#8220;We are honored to be the wireless industry’s highest-ranked customer service provider,&#8221; said T-Mo&#8217;s direct to customer senior VP Brian Brueckman. &#8220;Our customers know that when they contact T-Mobile, our employees work hard to earn and keep their trust as we help them fully enjoy their experience with T-Mobile’s innovative products and services, backed by America’s largest 4G network.&#8221;</p>
<p>Trying to talk to a real live customer service rep can sometimes be a challenge, but T-Mobile came out on top there, ranking &#8220;significantly better than the national average.&#8221; The same can be said about customers looking for help online.</p>
<p>You do have to remember, though, that this JD Power study is <em>relative</em> and it only really factors in the big four national carriers. It doesn&#8217;t necessarily mean that they&#8217;re good; it just means that they&#8217;re rated as <em>better</em> that the alternatives. I&#8217;d rather not have to call 611 at all. Can&#8217;t I just get a fantastic plan, a fantastic phone, and network coverage that is speed and reliable? If so, I&#8217;m your best customer, because you&#8217;ll never actually hear from me.</p>
<p><center><a id="slick-toggle" href="#">
<p class="img"><img src="/images/press-release-toggle.png" alt="" />
<p></a><br />
</center></p>
<div id="slickbox">
<strong>T-Mobile Tops Ranking in Wireless Customer Service for Second Consecutive Time</strong></p>
<p>BELLEVUE, Wash.&#8211;(BUSINESS WIRE)&#8211;T-Mobile USA today was awarded the highest ranking for the second consecutive time in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM — Volume 1.</p>
<p>“We are honored to be the wireless industry’s highest-ranked customer service provider, and this is especially rewarding because it’s based on direct customer feedback,” said Brian Brueckman, senior vice president, direct to customer, T-Mobile USA. “Our customers know that when they contact T-Mobile, our employees work hard to earn and keep their trust as we help them fully enjoy their experience with T-Mobile’s innovative products and services, backed by America’s largest 4G network.”</p>
<p>The J.D. Power and Associates study measures customer satisfaction with the service they received using the automated response system (ARS), ARS combined with live customer service representative assistance, as well as in retail stores and online. Among the four major U.S. wireless carriers, T-Mobile ranked highest and significantly above the national average.</p>
<p>The results announced today reinforce T-Mobile’s track record as an organization with a strong focus and commitment to providing an outstanding customer experience on the phones, in stores and online at http://www.t-mobile.com. The study found the following:</p>
<ul>
<li>T-Mobile is the highest ranked among all wireless providers in overall customer care performance, with results significantly better than the industry average</li>
<li>On the phones, T-Mobile ranks first and significantly better than the national average when a customer speaks to a representative either immediately or after being transferred via ARS</li>
<li>For customers seeking help online, T-Mobile leads all wireless providers and performed significantly better than the industry average</li>
</ul>
<p>The 2011 Wireless Customer Care Performance Study — Volume 1 is based on responses from 9,755 wireless customers who had a customer care experience within the past six months. Online interviews were conducted between July and December 2010.</p>
<p>Acclaim for T-Mobile’s customer experience also extends to retail stores, where J.D. Power and Associates has recently ranked T-Mobile highest in its Wireless Retail Sales Satisfaction StudySM for the third consecutive time.</p></div>
<p>The post <a href="http://www.mobilemag.com/2011/02/03/jd-power-t-mobile-has-the-best-customer-service-again/">JD Power: T-Mobile has the best customer service (again)</a> appeared first on <a href="http://www.mobilemag.com">Mobile Magazine</a>.</p>]]></content:encoded>
			<wfw:commentRss>http://www.mobilemag.com/2011/02/03/jd-power-t-mobile-has-the-best-customer-service-again/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

 Served from: www.mobilemag.com @ 2013-05-22 09:30:44 by W3 Total Cache -->