Verizon Explains Recent Outages: 4G/LTE Network Needs Overhaul?

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After an uproar caused by the Verizon nationwide 4G/LTE network outages and more protests against Verizon’s intention to effect a so called “convenience” fee, the embattled carrier takes a defensive position in explaining their mishaps.

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JD Power: T-Mobile has the best customer service (again)

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If you want to be happy when you dial 611 on your cell phone, it looks like Old Magenta is your best bet. JD Power and Associates just released its 2011 Wireless Customer Care Performance Study and T-Mobile came out on top. This is the second year in a row that T-Mo came in first.

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