We get really caught up in having the coolest smartphones on the planet, but does that really matter when you have crappy coverage and even crappier customer service? None of the big four in the United States were named as part of JD Power’s list of 2011 Customer Service Champions, but one name you might recognize was.
If you want to be happy when you dial 611 on your cell phone, it looks like Old Magenta is your best bet. JD Power and Associates just released its 2011 Wireless Customer Care Performance Study and T-Mobile came out on top. This is the second year in a row that T-Mo came in first.