We know that many of you are fans of the visual voicemail app YouMail, which has been downloaded millions of times so far. But it appears like some are not at all happy about the success of the app. The popular app has been yanked from the Android Market by Google just because, it seems, T-Mobile asked that it be removed.

According to an email that YouMail received from Android Market support:

“It has come to our attention that this application could be used in a way that is harmful to devices, networks, or users. Specifically, we have received a complaint from T-Mobile that this application is causing adverse network disruption“.

YouMail says that T-Mobile never reached out to them earlier and that no other carrier has ever expressed concerns regarding the app.

Just in case you didn’t know, regional carrier Viaero has YouMail as their partner to handle visual voicemail on the Android handsets on their network. YouMail is also the default voicemail service for Blue Wireless.

It’s not known why T-Mobile didn’t politely contact YouMail first. The carrier is yet to comment on the matter.

Maybe this is the way T-Mobile has planned to deal with competition. As you might know, T-Mobile customers enjoy the carrier’s own visual voicemail service. The carrier also sells voice-to-text transcription.

And it’s surprising that Google pulled the plug on an app with so many downloads without investigating into the matter thoroughly.

But this isn’t the first time that the search giant has taken action against apps after request from carriers. Earlier, they blocked Android tethering apps from being downloaded on AT&T, Verizon, and T-Mobile phones. This came after complaints from carriers.

We are expecting both T-Mobile and Google to come out with an explanation soon. We will let you know when that happens, so stayed tuned.

The post YouMail App Removed From Android Market By T-Mobile Request appeared first on Mobile Magazine.

“We are honored to be the wireless industry’s highest-ranked customer service provider,” said T-Mo’s direct to customer senior VP Brian Brueckman. “Our customers know that when they contact T-Mobile, our employees work hard to earn and keep their trust as we help them fully enjoy their experience with T-Mobile’s innovative products and services, backed by America’s largest 4G network.”

Trying to talk to a real live customer service rep can sometimes be a challenge, but T-Mobile came out on top there, ranking “significantly better than the national average.” The same can be said about customers looking for help online.

You do have to remember, though, that this JD Power study is relative and it only really factors in the big four national carriers. It doesn’t necessarily mean that they’re good; it just means that they’re rated as better that the alternatives. I’d rather not have to call 611 at all. Can’t I just get a fantastic plan, a fantastic phone, and network coverage that is speed and reliable? If so, I’m your best customer, because you’ll never actually hear from me.

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