Possibly the biggest phone recall in history, Samsung has ceased the sales of approximately 2.5 million units of the new Samsung Galaxy Note 7 smartphones.
The US Consumer Product Safety Commission announced that they are working with Samsung regarding the complete recall of their Note 7 in the US. In their press release, they wrote, “Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note7s and exchange them now.” says Tim Baxter, president of Samsung Electronics America. “New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note7 for another device.”
If you own a Samsung Galaxy Note 7, here are the things you need to know about this massive recall:
What’s a Samsung Note 7 and why did people buy it?
A Samsung Note 7 is an android phone which was announced by Samsung last August 2 in New York. A few weeks after its announcement, the phone started shipping on August 19.
The phone received good remarks by critics citing its sleekness and power as well unique features like the iris scanner. It sells for $850 and has a screen of 5.7 inches which is bigger compared to its main competitor, the Apple iPhone 6S plus.
Why is it being recalled?
Several people posted photos of their Samsung Note 7 that was burnt, broken, and generally fire damaged. The post-explosion photos were disturbing but more so the statement of one of the owners reported by CNN. The owner claims to have woken up to the smell of something burning. He further said, “I saw small flames on the phone where it was melted, it disappeared soon after.”
Issues regarding rechargeable batteries is not new. Earlier this year, more than 500,000 hover boards were recalled by the US government due to the batteries overheating and eventually catching on fire.
Even the FAA is concerned about this issue. Currently, airlines strongly advice not to use or charge any Note 7 on board. They also said that you cannot put the Note 7 in your checked in luggage but rather you can bring it on board but it has to be turned off.
What is Samsung saying about the issue?
Samsung issued a statement which was posted on their website. It says, “To date [as of September 1] there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.”
Since the South Korean company had already ceased the shipment of the Note 7. Even big retail store brands like Target, Amazon, and Best Buy has stopped selling the phone.
What should Samsung Note 7 owners do now?
Samsung has this to say to the owners, “For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”
They also added, “We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
As of the moment, the recall instructions are not clear. It is best to go to the place of purchase and inquire about the replacement process.