http://www.mobilemag.com/2011/05/18/video-conferencing-atms-will-outsource-bank-tellers/ Gadgets, Smartphones, Android Tablets, iPhone, iPad and all the latest tech you'd expect. Wed, 19 Jun 2013 23:19:00 +0000 hourly 1 http://wordpress.org/?v=3.4.2 http://www.mobilemag.com/2011/05/18/video-conferencing-atms-will-outsource-bank-tellers/#comment-46536 Jeff Dudash Thu, 19 May 2011 13:29:00 +0000 http://www.mobilemag.com/?p=117464#comment-46536 Disclosure: I work for NCR.  Just wanted to respond to a couple of your points:  first, yes, you would be able to use the Interactive Teller without having your debit card and pin, similar to a live teller. As far as longer lines at the ATM, we're positioning these ATMs as additive to a bank's fleet. So this would likely be a new ATM where an ATM currently doesn't exist -- rather than replacing an old one. Finally, on the outsourcing question, financial institutions who are using Interactive Tellers have used tellers based out of their corporate offices or local call centers. Keep in mind: unlike a phone call, you actually see whom you're speaking to! Disclosure: I work for NCR.  Just wanted to respond to a couple of your points:  first, yes, you would be able to use the Interactive Teller without having your debit card and pin, similar to a live teller. As far as longer lines at the ATM, we’re positioning these ATMs as additive to a bank’s fleet. So this would likely be a new ATM where an ATM currently doesn’t exist — rather than replacing an old one. Finally, on the outsourcing question, financial institutions who are using Interactive Tellers have used tellers based out of their corporate offices or local call centers. Keep in mind: unlike a phone call, you actually see whom you’re speaking to!

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