Home » Uncategorized » Which Wireless Carrier Has The Best Customer Service?
cs

Which Wireless Carrier Has The Best Customer Service?

We get really caught up in having the coolest smartphones on the planet, but does that really matter when you have crappy coverage and even crappier customer service? None of the big four in the United States were named as part of JD Power’s list of 2011 Customer Service Champions, but one name you might recognize was.

US Cellular and TDS Telecom received this distinction from JD Power and Associates. There were 40 companies in all that were named as part of the 2011 list, so they’re among pretty elite company. Sure, US Cellular doesn’t exactly get the newest iPhones or the latest Android devices, but at least their call center folks are friendly, right?

“The customer is a top priority, in everything we do,” said TDS president and CEO LeRoy T. Carlson, Jr. “We are so proud of the teams at U.S. Cellular and TDS Telecom, and we will continue to improve and enhance the communications experience for all of our customers.”

Putting another feather in US Cellular’s proverbial cap, it was also recognized for having the best overall call quality in the North Central Region. That’s ten years running. I don’t know how much weight you’d want to give a JD Power Customer Service Champion award, but there you have it.

About Michael Kwan

A freelance writer and tech geek from Vancouver. Find me at michaelkwan.com and follow me on Twitter @michaelkwan.

Check Also

wii-oculus-rift-hoverboard

Try Oculus Rift And Wii To Roam Around On The Back To The Future Hoverboard

Check out how you can fly in virtual space by using an Oculus Rift and a Wii Balance Board.

131129-amz

Amazon Appstore for Android Holiday Deals, Including Free Apps

There are tons of deals from the Amazon Appstore that will be offered starting now and throughout the holiday shopping season. They say that they will have "hundreds of titles that are eitehr free... or available between 50-90% off" the regular price.

131129-google

Black Friday: Google Play Store Apps, Games and Content on Sale All Weekend

Case in point, if you head over to the Google Play Store right now, you'll find that Google is celebrating all Cyber Weekend with discounts on all sorts of content. This includes many popular apps and games

131129-gtab

Black Friday Deal: Samsung Galaxy Tab 3 10.1-Inch for $100 Off

Did you manage to score any epic Black Friday deals this morning? Are you still ...

131128-diy

Arduino Co-Creator Releases Plans for $200 DIY Mobile Phone

Mellis was one of the people who came up with the now hugely popular Arduino platform and now he has come up with plans for people to build their own cell phone for about $200 in parts.

131128-apple

No Discounts for Apple Black Friday, Just Free Gift Cards

If you were hoping to save yourself some cash as you brave the Black Friday shopping crowds, you'll want to go somewhere other than the official Apple Stores.