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Consumer Reports: It doesn’t get worse than AT&T

If you restrict your attention to the national carriers in the United States and only consider the kind of service you get with a contract (rather than on a prepaid basis), this Consumer Reports ranking that just came out is not good news for the boys with the blue sphere. Yet once again, AT&T has hit the bottom of the pile, being rated as the worst cell provider in the country.

This isn’t new territory for the iPhone exclusive carrier, but it’s got to be pretty unpleasant to be the last kid picked in gym class so many times in a row. The ratings encompass reader scores, perceived value, voice service, data service, customer support, and other notable areas. To make matters even worse, AT&T is losing by a fair margin in certain markets.

In the Detroit area, both Verizon and T-Mobile were able to achieve respectable scores of 75 and 74, while AT&T brought up the rear with a barely passable 55. Verizon is tops among the four main carriers (thanks in part to its great coverage and nice selection of Android phones), but US Celluar is number one overall.

So, how did AT&T react to this Consumer Reports release?

“We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors.”

I have a burning suspicion that people “chose” AT&T for the iPhone 4. That doesn’t mean that they’re particularly satisfied with what they got.

[Houston Chronicle]



About Michael Kwan

A freelance writer and tech geek from Vancouver. Find me at michaelkwan.com and follow me on Twitter @michaelkwan.

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  1. DONT EVEN GET ME STARTED WITH AT&T! I was with them forever.. and ugh. I had to switch to prepaid for half the prices. I mean just ridiculous!!! I was using straight talk because its on the verizon network.. AND NEVER EVEER EVER do i have to deal with such ridiculous prices and going in and out. I swear it is such such a better idea.

  2. I am actually surprised by this. I have AT&T for awhile now and not had any problems at all. They are a little more expensive than some carriers but the service has been great and not had any dropped calls. Maybe there is hope for AT&T after all.

  3. I agree with the the article att it’s only getting new customers because of the iphone 4 but next year verizon is going to release their own iphone so att it’s not going to have an advantage any more.

  4. Wow…And I thought I was the only one that was unhappy with AT&T’s service. I had an iPhone 3g that started acting buggy (of course AT&T wouldn’t take care of it either), the service would drop whenever and the phone would shutoff in the middle of calls. I finally got fed up and switched to Verizon and to an Android phone. I never knew the service could be this good.

    I think most users that have AT&T only went with them because of the iPhone like the article stated. I think once Verizon get’s the iPhone…more users will switch that what AT&T realizes. The only reason AT&T has a lot of subscribers is because of the iPhone. Watch their subscriber rate drop as Verizon get’s the iPhone.

  5. I would like to gleefully point out two things; A large portion of customers added to AT&T’s network can be attributed to tracfone’s straight talk service, who recently introduced smart phones to their line-up of hand sets. Secondly, their service was rates worse than tracfone’s….HAH!

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