Motorola Admits to Releasing a Bad Froyo Build

If you or any of your friends own a Droid X, you undoubtedly have been complaining, or hearing complaints about the bugs included with the latest Dorid update to Android OS 2.2 (Froyo).  Now, it’s not all bad. The improvements to the phone with the update have been great. There has been an increase in performance and stability, as well as reported improvements to battery life, but there are a few glaring issues that are making users wonder why Motorola seemingly rushed this operating system update.  Now, Motorola has compiled a list of the problems, and claims to have developed fixes for all of them.

Here is the list:

  • Stuck on Moto logo after reboot – this was tough on a very few owners. Sorry about that. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.
  • Random rebooting – while there always seem to be new conditions that can cause an electronic device to panic, we do have improvements coming that address and eliminate identified panic states. They will be distributed in a future software release.
  • WiFi connection and stability – improvements in WiFi have been developed, to address several problem areas. They will be distributed in a future software release.
  • Battery Manager “force close” errors – under some circumstances, pressing the battery icon under Menu > Settings > Battery Manager results in a forced close error. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.
  • Media won’t play – includes “sorry the player does not support this type of audio file,” custom ringtone stop working, video won’t play, etc. A reboot will restore full media function, but not permanently. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.
  • Music files cutting off the final four seconds or so – a solution has been developed. It will be distributed in a future software release.

Motorola is also asking that their users provide them with feedback on the problems they are having. What a novel concept, listening to your users!  Some companies could learn from this.

There’s been no timeline given for an update that actually fixes these problems for normal users, but at least Motorola seems to be proactive in the process of rectifying the situation, rather than just waiting for the 2.3 update from Google.  It’s understandable for there to be urgency in releasing OS upgrades given the tight market for Android Smartphones, but with a built-in general disdain for the MotoBlur interface throughout the Android community, I would hope that Motorola would concentrate on releasing more stable updates in the future. After all, HTC upgraded the EVO 4G and Incredible to Froyo with a fraction of the problems that Motorola is having.


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One Comment

  1. My worst Droid X problem yet!
    I was actually waiting for the update, so I could then update to the newer version of Adobe Flash, which is required to download podcasts from KGO 810 Radio. So after I updated I was at first pleased to see a way to mute the ringer right on the standby screen. But then; NO music player function, NO Pandora, NO navigation, and NO more “Market Icon”. Turns out a battery pull and reboot fixed everything except the vanished Market Icon.
    After 3 Verizon store visits and a long call to tech support 611, I’m told a “Hard Reset” is the only option if I ever want to download any apps again. This is not a real option for me, as a heavy user who depends on things like call logs, speed dials, saved notes on evernote, saved web pages and bookmarks.
    Please guys, come up with a work around for a lost “Market Icon.”

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