For all Iphone users some points to ponder.

1. You were not forced to buy the Iphone.
2. Just because you paid some ungodly amount of money for a phone. Does not give you any special right to special attention
3. If your low end phone is working and you Iphone is not. Don’t automatically assume the carrier is at fault.
4. Do call customer service from another phone. If possible. Many phones have lock outs. That prevent certain functions from being done. Many time you tech support person on the other end may have you reboot (reset, power cycle). In doing these you will be disconnected. If the person on the other end is busy. Don’t figure they can call back immediately.
5. Don’t assume that the phone manufacturer is totally incapable of making mistakes.
6. Don’t call in after having issues for two years. Expecting a company to offer credits for the last year.
7. Read your contract. Most cellphone companies will say, “That they cannot guarantee coverage under every circumstance”.
8. Don’t assume that cell phone personnel has access to your wifi passwords. Many companies use special setups. You may be refered to them. Same applies to routers.
9. Don’t assume that all issues can be solved in 3 minutes or less
10. Don’t throw other companies around like that is going to scare them into doing something that will work. In fact may cause the exact opposite to happen.
This will apply to all carriers and phones