Comments on: Who do you love? T-Mobile and Verizon top the customer service list http://www.mobilemag.com/2010/03/22/who-do-you-love-t-mobile-and-verizon-top-the-customer-service-list/ Gadgets, Smartphones, Android Tablets, iPhone, iPad and all the latest tech you'd expect. Sun, 26 May 2013 03:18:00 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Matt http://www.mobilemag.com/2010/03/22/who-do-you-love-t-mobile-and-verizon-top-the-customer-service-list/#comment-8139 Matt Sat, 27 Mar 2010 20:25:50 +0000 http://www.mobilemag.com/?p=77169#comment-8139 I agree with amused, if you read the chart label, its not speaking of the same data as the paragraph below. Confusing on Vocal Labs part, but just requires a little reading comprehension. I agree with amused, if you read the chart label, its not speaking of the same data as the paragraph below. Confusing on Vocal Labs part, but just requires a little reading comprehension.

]]> By: Amused http://www.mobilemag.com/2010/03/22/who-do-you-love-t-mobile-and-verizon-top-the-customer-service-list/#comment-7840 Amused Tue, 23 Mar 2010 00:27:26 +0000 http://www.mobilemag.com/?p=77169#comment-7840 The numbers do match, you both read the article wrong. The first numbers mentioned in the full release pertain to the customers satifaction with the experience. The second number, those pictured above, pertain to problem resolution - specifically the percentage of people that reported the issue was resolved on that call. Satisfaction with the experience vs problem resolution on the call. The numbers do match, you both read the article wrong. The first numbers mentioned in the full release pertain to the customers satifaction with the experience. The second number, those pictured above, pertain to problem resolution – specifically the percentage of people that reported the issue was resolved on that call.

Satisfaction with the experience vs problem resolution on the call.

]]> By: admin http://www.mobilemag.com/2010/03/22/who-do-you-love-t-mobile-and-verizon-top-the-customer-service-list/#comment-7834 admin Mon, 22 Mar 2010 22:46:16 +0000 http://www.mobilemag.com/?p=77169#comment-7834 Yes you are right. It seems Vocal labs has the incorrect figures in their press release. Thanks for pointing that out. Yes you are right. It seems Vocal labs has the incorrect figures in their press release. Thanks for pointing that out.

]]> By: Mel http://www.mobilemag.com/2010/03/22/who-do-you-love-t-mobile-and-verizon-top-the-customer-service-list/#comment-7833 Mel Mon, 22 Mar 2010 22:35:48 +0000 http://www.mobilemag.com/?p=77169#comment-7833 The figures in the article do not match what is shown in the chart... The figures in the article do not match what is shown in the chart…

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