National Customer Service Survey - Chart: Vocal Labs
According to Vocal Laboratories, a research firm who conducts customer service quality information, T-Mobile and Verizon Wireless are at the top of the list when it comes to customer service and satisfaction.
The study did not reflect network quality, but if customers aren’t happy with the network how could they be happy with the customer service? The study found that 66% of Verizon Wireless customers were “Very Satisfied”, T-Mobile met the 65% mark, 63% for AT&T and Sprint coming in at 59%.
“Our research has consistently shown that problem resolution is one of the most important factors in driving overall customer satisfaction and other business goals such as loyalty and willingness to recommend,” said Peter Leppik, CEO of Vocalabs. “Verizon and T-Mobile’s superior showing is likely due to their ability to serve customers’ needs on the call, which overcame other more negative aspects of their customer service.”
Now if Verizon would only get the iPhone, how much more satisfied would their customers be? What are your experiences like with this company? Are you “Very Satisfied” or otherwise, let us know.