Rogers announces HTC 911 fix: Magic 1.5 with Sense UI

Rogers Dream and Magic users can finally rest easy.   HTC has finished the 911 software fix.

There was harsh news that came with the statement:  because this is an emergency issue, Rogers has gone to drastic measures to ensure all users get the update immediately by stating that they will take “precautionary measures of temporarily disabling internet access for Dream and Magic users on Sunday January 24 at 6:00AM (EST).”  The internet will be reactivated within 24 hours of completing the upgrade.

They did include a bit of good news for Magic owners; when you download the upgrade you get 1.5 with the Sense UI which has multi-touch.  Rogers is going to compensate its customers for the inconvenience they caused by giving users credit of one month’s data fees.

The following is the complete statement from Rogers:

A mandatory software update is now available for Rogers HTC Dream and Magic customers to ensure 911 calls can be completed on these devices. These customers need to go immediately to http://www.rogers.com/dreamsoftwareupdate or http://www.rogers.com/magicsoftwareupdate on a PC to download the update. Users of Windows 7 or Macintosh will need to call 1-888-Rogers1 for update instructions. Customers will need to backup any personal items before the update process.

Customers who have not downloaded this software update could have problems accessing 911. As a result, we are taking the precautionary measure of temporarily disabling internet access for Dream and Magic users on Sunday January 24 at 6:00AM (EST). Voice and text messaging will not be impacted. By disabling internet access, we can ensure that 911 calls are completed for all our Dream and Magic customers. Once a customer completes the software update, his/her internet access will be re-enabled within 24 hours.

Temporarily disabling internet access is the only decision we could make to ensure all customers can make 911 calls. We sincerely apologize for this inconvenience. Dream and Magic customers on data plans will automatically be credited for one month of data fees (excluding roaming). This credit will show up on invoices within 60 days. We take this matter very seriously and continue to investigate the way this issue was addressed to determine how we can improve our internal and external processes.


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