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A Dream turns to Magic, to nightmare: Rogers pulls phone due to 911 glitch

The Rogers HTC Dream has gone from Dream to nightmare fairly quickly for its customers. First it was announced that it would not receive a new OS upgrade … after Dream owners retaliated, Rogers announced that Dream customers could upgrade to a Magic.  Now there is an issue with Magic; making an emergency call to 911 will not work without first making some setting changes.

911 emergency calls cannot be connected if the location-based services are enabled, (step-by-step instructions follow).  News arrived today that HTC and Rogers are working on a fix to the problem, and while they do the HTC Dream has been pulled from the shelves and online.  Dream owners have been contacted by text message.

This is what Mobile Syrup received:

“I’m writing to share some urgent news with our Rogers HTC Dream customers.
We have contacted all of our Dream customers by text message asking them to disable GPS location on their HTC Dream device to ensure all 911 calls complete.

HTC is expediting a software fix to the 1.5 Android Operating System that will address this issue – and provide several other improvements to the OS.

We expect this upgrade to be available very soon. In the meantime, Dream customers need to follow these steps:
1) Select Menu
2) Select Settings
3) Select Location
4) Uncheck Enable GPS Satellite

Please note that the Rogers HTC Dream is the only device affected.
Protecting our customers’ safety is our top priority and we communicated with our customers as soon as we were made aware of the issue. We have texted all affected customers and we have immediately requested that the device be taken off the shelf until HTC implements its upgrade.”

About Colleen McColl

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