
Instead, some users who bought their BlackJack between November of 2006 and February of this year will be able to exchange their devices for a new one if they are dropping more calls than you would typically expect from AT&T.
Here’s the official word from Samsung, in convenient Q&A format:
Q: What is the nature of the product advisory issued by AT&T and Samsung regarding the SGH-i607 BlackJack?
A: First, there is no recall of product. Some customers who purchased the Samsung BlackJack i607, which was manufactured during the months of November 2006 – February 2007, may find they are experiencing dropped calls or poor signal reception.
Q: What should I do if I am experiencing these issues with my BlackJack phone?
A: If you are experiencing these issues, contact AT&T’s Exchange by Mail (XBM) program at 1-800-801-1101. The XBM representative will assist customers with devices built in the timeframe by exchanging their device for another.
Q: How can I tell when my phone was manufactured?
A: The date will be located on the lower right hand side of the identification sticker in the battery compartment. It is in the format of yy.mm.
Q: What has Samsung done to correct the issue?
A: Samsung has implemented some design changes to fix these issues and there have been no issues with call performance with all new hardware manufactured from and after March 2007.




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