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Samsung: no BlackJack recall

The rumors flying around the ether today suggested that AT&T was going to recall some of the popular Samsung BlackJacks because of an antenna problem that caused calls to be dropped and reception to be spotty. To the surprise of no one, Samsung was very quick to respond. The rumors, as we are so used to by now, are greatly exaggerated. there will be no recall.

Instead, some users who bought their BlackJack between November of 2006 and February of this year will be able to exchange their devices for a new one if they are dropping more calls than you would typically expect from AT&T.

Here’s the official word from Samsung, in convenient Q&A format:

Q: What is the nature of the product advisory issued by AT&T and Samsung regarding the SGH-i607 BlackJack?
A: First, there is no recall of product. Some customers who purchased the Samsung BlackJack i607, which was manufactured during the months of November 2006 – February 2007, may find they are experiencing dropped calls or poor signal reception.

Q: What should I do if I am experiencing these issues with my BlackJack phone?
A: If you are experiencing these issues, contact AT&T’s Exchange by Mail (XBM) program at 1-800-801-1101. The XBM representative will assist customers with devices built in the timeframe by exchanging their device for another.

Q: How can I tell when my phone was manufactured?
A: The date will be located on the lower right hand side of the identification sticker in the battery compartment. It is in the format of yy.mm.

Q: What has Samsung done to correct the issue?
A: Samsung has implemented some design changes to fix these issues and there have been no issues with call performance with all new hardware manufactured from and after March 2007.

About T.O. Whenham

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