Home / Uncategorized / T-Mobile tops for customer service

T-Mobile tops for customer service

For the third consecutive year, T-Mobile has ranked highest in customer care performance among the five largest American wireless providers according to a survey by J.D. Power and Associates. They performed well in all categories measured, especially contact channels of customer service representatives and walk-in retail experience. Alltel and Verizon Wireless tied for second and, though they were well behind T-Mobile, they both registered well above the industry average. Cingular and Sprint Nextel tied for the last position, both below the average industry standard.

The survey also reached other, more general conclusions. 52% of customers contacted customer service at their carrier this year, down from 54% last year. Of those, 71% used the telephone to make contact. 25% more visited the carrier’s retail store. Only 4% used e-mail or internet contacts. Once users made contact they were on hold for an average of 3.57 minutes, a jump of a few seconds from last year. Four in ten users contact customer service for a billing issue, half of which are billing errors. Another third of the calls are concerning call quality.



About T.O. Whenham

Check Also


Try Oculus Rift And Wii To Roam Around On The Back To The Future Hoverboard

Check out how you can fly in virtual space by using an Oculus Rift and a Wii Balance Board.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>