HELSINKI, Finland — Recently, in the Netherlands a battery used in a Nokia 7210 mobile phone exploded. An investigation by Nokia experts clearly proved that the battery involved in the incident was not a Nokia battery. Over the past months, cases have been reported of non-original mobile phone batteries exploding, causing damage to both batteries and phones. In all the reported cases, the battery has been a non-original battery. Nokia offers its cooperation to authorities in taking legal measures available against those who sell and distribute poor quality non-original mobile phone enhancements compatible to Nokia products.
In general, the reported incidents are due to an internal short circuit. An internal short circuit can be caused by careless design, an uncontrolled production process or a combination of both. Original Nokia batteries and chargers are designed and manufactured adhering to stringent safety and quality measures. These include very strict requirements regarding the materials and insulation used inside the batteries as well as continuous production control and intensive product testing.
“Nokia invests a lot in research and development to constantly safeguard and improve the quality and safety in Nokia products,” said Juha Murtopuro, Director, Mobile Enhancements Business Unit, Nokia Mobile Phones. “With the non-original batteries we have been able to inspect, it appears that they did not fulfill the safety and quality requirements comparable to those that Nokia applies to its original batteries. Using inferior quality standards may lead to these types of incidents occuring. The best way to prevent such incidents is to use only original Nokia enhancements and to buy them from an authorized or other reputable dealer.”
In response to the recent incidents, Nokia has intensified its enforcement efforts. These include alerting its own distribution channels to the dangers of counterfeit products (a non-original product that infringes Nokia’s trademark), requesting their assistance in identifying the source of such products and prosecuting parties found to be distributing counterfeit products.
Furthermore, Nokia is increasing its cooperation with local customs and law enforcement agencies. The cooperation will also include training to distinguish between original and counterfeit products. Nokia has set up an email address where concerned parties can provide Nokia with information on counterfeit products: firstname.lastname@example.org.