Wireless carriers lay down the law
By Roy Mark, dc.Internet.com – “The nation’s wireless carriers Tuesday unveiled a 10-part consumer code in hopes of staving off federal intervention. According to the Cellular Telecommunications & Internet Association (CTIA), the cell phone industry’s major trader group and author of the plan, the voluntary code is to help wireless consumers to better understand their wireless services and rate plans.
Included in the code are provisions calling for providing new consumers a minimum 14-day trial period for new service and giving customers the right to terminate service for significant changes to contract terms.
The code also calls for carriers not to label cost recovery fees or charges as taxes on billing statements and for every rate plan or contract, carriers should provide consumers specific disclosures regarding rates and terms of service.”
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