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Fedex Adds Mobile Tracking

ViaFone™, Inc., a leading provider of mobile applications, today announced that FedEx Corp. has begun using its ViaFone OneBridge™ solution to support FedEx applications that give customers the ability to track package status, access drop-off location information and e-mail tracking results via most wireless devices.

ViaFone’s mobile solution gives FedEx the ability to continue offering customers wireless access to shipping information from more than 50 types of wireless hand-held devices including Web-enabled phones, two-way pagers and PDAs. Customers can:

Track FedEx Express, FedEx Ground and FedEx Home Delivery shipments in near real-time;
Determine the status of shipments;
E-mail tracking results to multiple addresses;
Access FedEx drop-off location information.

“As a market leader in transportation, e-commerce and supply-chain solutions, FedEx is uniquely positioned to leverage technology to connect our on-the-go customers with the most up-to-date information about their packages,” says Paul Rivera, managing director electronic commerce development for FedEx. “FedEx selected ViaFone because OneBridge is a genuine real-time application that works with most mobile devices and mobile access is very convenient for many of our customers.”

FedEx also chose ViaFone OneBridge because it is a scalable solution that the company can maintain in-house. FedEx will have total control over the wireless application development and the flexibility to create other convenient wireless services for customers.

FedEx recently implemented the ViaFone solution in only four weeks, a notably short timeline for an enterprise-class wireless application.

“ViaFone is proud to have been selected by an innovative market leader like FedEx after an exhaustive evaluation process with specific and demanding criteria,” said Russ McMeekin, president and CEO of ViaFone. “As the world evolves into an increasingly mobile environment, visionary companies like FedEx are taking steps to ensure that their customer relationships remain intact, no matter where those customers are or when they need information. By providing FedEx with proven, world-class mobile technology and our unflagging commitment to service, we have delivered a mobile technology foundation that is easy to deploy and can grow with the needs of FedEx customers.”

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